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Refund & Cancellation Policy

We understand that every participant’s situation may differ. Therefore, Nihonbuzz Academy provides a refund and cancellation policy to ensure clarity and protection for all users.

🔄 Can a Course Be Canceled?​

Courses that have been purchased cannot be automatically canceled by the user. However, you can request a cancellation under certain conditions, such as:

  • Duplicate payment for the same course
  • Technical error during the transaction
  • Unable to access the course after a valid payment
  • Accidental purchase

Each cancellation request will go through a verification process.

💰 Refund Policy​

Refund requests can be made within 7 days of the purchase date, provided that:

  • The course material has not been completed by more than 30%
  • The certificate has not been downloaded
  • There is no violation of the platform’s terms & conditions

Refunds are NOT applicable for:

  • Free courses
  • Promotional/flash sale courses marked as “non-refundable”
  • Violation of usage policies

📝 How to Request a Refund​

To request a refund:

  1. Visit the Contact Us page
  2. Send a message with the subject “Refund Request”
  3. Include the following details:
    • Full name
    • Your account email
    • Course name
    • Reason for the refund request
    • Proof of payment (if available)

We will process the request within a maximum of 5 business days.

🧾 Refund Status & Process​

Once approved, the refund will be returned to your original payment method:

  • E-wallet: 1–2 business days
  • Bank transfer: 2–5 business days
  • Credit card: depending on the issuing bank’s policy

You will receive an email notification once the refund is processed.

❗ Important Notes​

  • Do not share your course access with others. Doing so will void your refund rights.
  • We reserve the right to reject refund requests if system abuse or bad intent is detected.

To understand the difference between free and paid courses, please check:
👉 Free vs Paid Courses