Email Not Received (Reset / Activation)
After registering or requesting a password reset on Nihonbuzz Academy, you should receive important emails such as:
- Account activation email
- Password reset link
- Purchase or course registration notifications
However, in some cases, these emails may not appear in your inbox. Here’s how to troubleshoot this issue.
📬 Check Spam or Promotions Folder
Our system emails may sometimes be filtered automatically by your email provider and placed in:
- Spam folder
- Promotions tab (Gmail)
- Updates / Social tabs
👉 Solution:
Check all these folders and mark our emails as Not Spam so future emails go to your main inbox.
📛 Incorrect Email Address
A typo in your email address during registration or password reset will prevent the system from sending emails to you.
👉 Solution:
Repeat the process with the correct email address. If unsure, contact support for assistance.
⏳ Email Server Delay
Email delivery can occasionally be delayed by 5–10 minutes, especially during high traffic periods.
👉 Solution:
Wait a few minutes and check your inbox again.
📵 Email Blocked by Provider
Some email providers may block system emails, particularly if you are using a company email or custom domain.
👉 Solution:
- Use a common email provider like Gmail or Yahoo
- Or, whitelist our sender address in your contacts
🔁 Resend Activation or Reset Email
If you didn’t receive an activation email or reset link:
- Go to the login page
- Click Forgot Password or Resend Activation Email
- Enter your email address
- Check your inbox again within a few minutes
📞 Still Not Receiving Emails?
If you’ve tried all the steps above and still don’t receive any system emails:
- Submit a report via Contact Us
- Include your email address and the type of email you were expecting (activation/reset/confirmation)
Our team will manually assist you to ensure your account remains accessible.
Keeping your access smooth is our top priority. Don’t hesitate to reach out if you encounter issues like this.