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Slow Performance / Timeout

If the platform feels slow, unresponsive, or displays a timeout message, it can be caused by several factors. We understand that smooth access is crucial for your learning experience. This page will help you troubleshoot performance issues before contacting our support team.

🐌 Common Symptoms​

  • Pages do not fully load
  • Videos or quizzes take too long to load
  • Learning progress fails to save
  • Timeout when opening dashboard or courses

🌐 Common Causes & Solutions​

1. Unstable Internet Connection​

A slow or frequently disconnected network is the most common cause.

👉 Solution:

  • Switch to a more stable Wi-Fi network
  • Use strong mobile data if needed
  • Avoid using VPN as it can slow down your connection

2. Too Many Tabs or Apps Open​

Your device performance may be affected if too many browser tabs or applications are running simultaneously.

👉 Solution:

  • Close unnecessary tabs
  • Restart your device
  • Use a single tab for studying for better focus and speed

3. Incompatible Browser​

Display and speed issues may occur if you're using an outdated browser version.

👉 Solution:

  • Use the latest version of browsers like Chrome, Firefox, Safari, or Edge
  • Try accessing the platform using incognito/private mode

4. Problematic Cache and Cookies​

Accumulated or corrupted cache and cookies can slow down page loading.

👉 Solution:

  • Clear your browser's cache and cookies regularly
  • After clearing, log back into the platform

5. System Maintenance or High Traffic​

Sometimes our servers undergo maintenance or experience heavy traffic.

👉 Solution:

  • Wait a few minutes and try again
  • Check announcements or notifications for maintenance updates

🧪 Test Your Connection​

To check if your internet connection is adequate:

  1. Visit fast.com
  2. Ensure a minimum download speed of 3 Mbps for video learning
  3. Ensure low latency (ping) and stable connection

🆘 Still Experiencing Issues?​

If you’ve tried all the above steps but the performance remains slow:

  • Note the time and pages with issues
  • Take a screenshot if necessary
  • Report your problem via:
    👉 Contact Us

Our team will investigate further from the technical side.

We are committed to ensuring your learning experience remains smooth and comfortable. Thank you for your patience and cooperation.